FAQS

 How can I get in contact with Nec Drop?

If you need assistance or have any questions, don't hesitate to contact our support team through the "Contact Us" page on our website. We have a team of friendly and knowledgeable staff members who are ready to help you. By filling out the form on the page, you can submit your query or concern and expect a response within 24-48 hours.

Where are the products located and shipped from?

We source all our products from within Australia and they are shipped from our warehouses located in either Victoria or New South Wales. The location of our warehouses may vary depending on the product availability and demand. Please be advised that while our products are not made in Australia, we ensure that they are of high quality and offered at competitive prices by sourcing them from reliable.  

What types of payment do you accept?

At our store, we offer a range of payment options to make your shopping experience convenient and hassle-free. You can choose to pay using credit cards, PayPal, or any of the Buy Now Pay Later methods that are available on our product pages. We accept all major forms of payment so that you can select the one that suits you best.

Is delivery free?

We are pleased to offer our customers fast and free delivery across Australia for all orders placed with us. No matter where you are located in the country, you can expect your order to be delivered to your doorstep promptly and without any extra shipping charges.

What if my order is delayed?

In rare cases, orders may experience delays. If you are concerned about the status of your order, please first check your spam/junk folder for the Shipping Confirmation email that we would have sent you. This email contains tracking information for your order. If you are still unable to track your order or have any other concerns, please feel free to contact us through our "Contact Us" page. Our team will be more than happy to assist you and provide any information that you need regarding your order.

What currency is the store in?

Please note that all the prices listed on our website are in Australian Dollars (AUD). You can browse our website with the confidence that the prices shown for each product are in the local currency, making it easy for you to make informed purchasing decisions.